Medi Assist India — regarding cashless approval

Address:

Bangalore, Karnataka

> This is with regard to the cashless claim approval. My employee id is 321545 and i work in attra infotech. My father got admitted in St Johns hospital on wednesday 15th april. I applied for cashless facility and got an approval of 50000 against an estimated amount of 1.25 lac. Ack claim: 11070981. Today my father was supposed to get discharged and the final bill was sent to mediassist which amounted to 1, 93, 743. On this i got an approval of 20920. Ack no:11102252. The mediassist id is [protected]. According to my policy i should get 60% amount i.e. 1.16 lac from you. But i have got an approval of only 70920. I called mediassist customer care 5 times. They could not provide me any explanation and kept me on hold for more than 1 hour. Then i went to their office in bangalore. It got closed by the time i reached there. Because of this we had to delay the discharge till tomorrow. We went ahead with the treatment hoping that you would pay 60%. Now i dont have enough cash to get my father discharged from the hospital. I have only 40% of the total amount. I was really harassed by your customer care executive who promised me callbacks. But i didnt get any response from their side. Kindly provide me an explanation on the same and process my claim correctly as soon as possible.