Mega Cabs, Kolkata — Rude behavior by the driver of cab no WB 04F 9443

Address:

Kolkata, West Bengal

I was travelling from Santragachi railway station to Newtown on 28th June 2014. Since there was heavy traffic, I decided to take a longer route via 2nd vivekananda bridge and reached the destination. The total bill amount was Rs 971/- including all toll fees and booking fees. Firstly I had been constantly asking the driver to drive slow, but always the speed was above the limit. Even the car kept signalling to slow down. Secondly, the worst part which made me to write this complaint was, when I reached my house. I gave the drive 971/- out of which a single 500 rupee note was torn by the edge. The driver refused to accept as it was a damaged note. I did not have another 500 rupee note to substitute this. But I requested driver to take me to a nearby ATM so that I can withdraw 500 rupees and give him. He took me to an ATM which was around 500 meters from my house. Unfortunately the ATM was out of order. Second ATM option was far away from that place. So i decided to get home and take the money from my wife's wallet and settle. The moment I asked him to drive back home, he informed that he needs to start the Taxi meter again. I requested him that this was not fair, as all the happenings are out of my control and moreover, it is just a matter of another 500 meters. He took me back to my house apartment gate. I got down from the taxi and was about to take my luggage from the boot, the driver refused to open the boot door. He asked me rather in a rude tone to get the money first and then he would give my luggage. I was taken aback after such reply from a driver of a cab company which has been my regular travel partner. After few minutes I asked my wife who was actually sleeping to get the money till the gate. Even after showing the money (valid 500 rupee note) to him, he didn't open the door, and asked me to hand over the money to him. This was a shock to me. It was actually an insult to a passenger who has booked cab on Mega cabs. A single driver's behavior created a very very bad impact on me about the entire company as a whole. From this day, I don't mind paying few extra money for booking car from another cab company. But, I will never book in Mega cabs. Cab : Indigo Manza Cab No: WB 04F 9443