[Resolved] Meru Cab Company — Driver Overcharged

Kabinavp

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I traveled from my place near IIM-B to Shanti Nagar Bus stand on 4th of December at 4:30 AM. The driver did not show the bill and he ended trip meter and charged me Rs. 333.00. Then I received an email receipt for Rs. 233.00. I called up the driver immediately and asked him to refund Rs. 100.00. He said he was confused and overcharged me and refund the money as soon as I am back. I came back on 5th and called him twice to refund the money. He said he will refund, but did not. I called up Meru and filed a complaint twice on 8th and 9th. They mentioned they will get back to me. Till now I have not heard from them. Following are the details Booking Ref: 32481048 Cab # : KA05AE3622 Driver's name: Yogesh V R TRIP DETAILS Date 04 Dec 2014 Pick up Location AREKERE, BANNERGHATTA ROAD Drop Location SHANTHI NAGAR Distance 8.1 km Start time 04:50 (hh:mm) End time 05:03 (hh:mm) Waiting Time 00:00 (hh:mm) Net fare 232.98 Convenience charge 0.00 Total amount 232.98 Total amount payable 233.00

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Kapinavp, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru