[Resolved] Meru Cab Company — Meru is charging 75INR unethically for airport drop

sahasayak

from New Delhi, Delhi

Address:

Bangalore Urban, Karnataka

One more frustrating experience with Meru !! This time they are running a parallel revenue model for the airport toll collection itself. While going to airport, we do not have any toll charges but they will ask you for 75INR. When interrogated further, they will mention that this is applicable for only GREEN colored cabs. I have been using MERU for long and since March - myself along with family had 20+ airport pickup & drops. But never have we paid. And the interesting part is - they will send SMS/EMAILS/CALLS with all promotions but this was never mentioned in any mode of communication. Moreover even for today's booking(Cab No# KA536141), the driver mentioned about this only after getting boarded. They will again charge from the passenger coming out of airport with 150INR. This is completely unethical.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Sahasayak, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru