[Resolved] Meru Cab Company Pvt. Ltd — Cheating Customers making advertisement by giving fake coupons

rdk_

Address:

Bangalore, Karnataka

I booked cab for my office from kormangala club to manyata tech park, driver made me wait for 45 min since their fare device had some network issue, after calling so many times to customer care, they could not even connect the call to the concerned person, they are cheating customers regarding the coupons they are providing, just for the sake of the advertisement and marketing purpose.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Rdk, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru