[Resolved]  Meru Cab Company Pvt. Ltd & V - Link Automotive Services Private Ltd. — Pathetic Service

Address:Mumbai City, Maharashtra

Highly Irritating and irresponsible Service. I have my booking on 16th June, 2014 at 6:15 AM from Airoli to Ulhasnagar and I booked the CAB 1 day prior. My booking reference no. Was, 27284661 Next Day in the morning I have received the message of cab details at 5:46 AM: CAB no. MH01JA5523 Chauffer: Anand Cell: [protected] Now the problem begin, when I called the driver at 6:10 AM he said he had cancelled the booking reason being he has received the pick location from rather instead of Airoli. When I called at customer care they have no answer for this except saying sorry and there was a technical error. My mom was Ill and we have to reach on time at Ulhasnagar, it was so annoying about there services that as we already out from our society coz we received the confirmation message and CAB details but no use.. and when I shouted on customer care they said they will arange another CAB with in 15 min for which they sent the message: CAB no: MH03F9877 Chauffer: Subedar Cell: [protected] I called him to check of his arrival as we are waiting under the rain, he said he will not be able to reach in 15 min it will take atleast 1 hour as he were busy in filling the gas in his vehicle. I have no other option to cancel every thing and go back to our relatives home in Airoli. If this complaint work and noticable, plz plz plz take some serious action against them. I recommend AUTO Rickshaw against MERU, Horrible service... beware from this fraud service.!!
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2015
Meru Cabs Customer Care's response
Hi Daljeet, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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