[Resolved]  Meru Cab Company — Very Cheap Customer Service Agent Manzoor Basha

Address:

Bangalore, Karnataka

I have called your customer service to find the details on my booking 30787722, this agent by name manzoor basha picked the call and gave me wrong information that due to uncertain situation the cab is cancelled, when I asked for a manager on the floor he said there is no one in the office and he is the only one working and disconnected the call, he was very rude on the call and the language used is unacceptable, its harassing and abusing. I am surprised that Meru is hiring such cheap people for customer service, if you are not able to handle the calls whats the point of running the business with cheap standards. I have been using your services for the past 8 years and this is the first time I have ever spoken to such a rude customer service agent, if this happens in my company I will terminate the agent immediately without notice. I have rebooked the cab and ended up getting 2 cabs, your agent is not only rude on the call but also told lies that the cab is cancelled which led to one more cab arriving at my office for pickup and wasting the time.