[Resolved] Meru Cabs Bangalore — No response from driver | |||
I had to board a train around 2000 from Bangalore city junction railway station. So I booked a Meru cab from Whitefield(my workplace) around 1730. After getting driver details I called him around 1730, his phone was switched off. I called Meru Cabs, they said they are also trying to call him but phone is switched off & they will arrange an alternate cab for me. They told me that they will get back to me in 20 minutes. After 10 minutes when I called back to know the status they told me that there is no cab available so can’t do anything. Book the Meru cab as a last option! Booking/Cab/Driver details: Booking Reference No.: 27553820 Cab No.: KA53 B4217 Driver Name: Charan Rao R Driver No.: [protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Pratik, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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 2 Comments | |||
Comments
First of all, I don't agree to the justification provided for late reply. It is almost 9 months of delay!!!
Also, it is SHAMELESS to ask another opportunity to serve after all of this happened.
Anyways, I've stopped using Meru cabs, Also, many of my friends who suffered in similar way have stopped using it. & many stopped after hearing all these tales. More over there are MANY cab operators now in Bangalore with more safety features ith VERY cheaper rates than Meru.
I don't agree to the statement that Meru has taken strict action against the driver untill Meru publishes it or sends email to me showing proofs.
I know the standard reply from Meru to this: "This is internal matter & cann't be disclosed". But as a customer we have al the rights to know what kind if action has been taken.
Similar incidence happened once again when my friend booked Meru cab from Kundallahalli gate to Yeshvantpur railway station & unfortunately I was one of the travellers with him!!!
When we were allotted a driver, my friend called him & told the destination is Yeshvantpur railway statoin. He angrily refused to come & moreover told to call office & he was least bothered about it!!!
I wonder what kind of STRICT action Meru takes...
There is a big flaw in the way this model works where driver has to give fixed amount monthly/daily to Meru... So driver always tries to maximise his profit by avaoding short distance/ full of traffic routes!!! More over Meru doesn't have any safety features in their cabs like other cab operators...
Also, it is SHAMELESS to ask another opportunity to serve after all of this happened.
Anyways, I've stopped using Meru cabs, Also, many of my friends who suffered in similar way have stopped using it. & many stopped after hearing all these tales. More over there are MANY cab operators now in Bangalore with more safety features ith VERY cheaper rates than Meru.
I don't agree to the statement that Meru has taken strict action against the driver untill Meru publishes it or sends email to me showing proofs.
I know the standard reply from Meru to this: "This is internal matter & cann't be disclosed". But as a customer we have al the rights to know what kind if action has been taken.
Similar incidence happened once again when my friend booked Meru cab from Kundallahalli gate to Yeshvantpur railway station & unfortunately I was one of the travellers with him!!!
When we were allotted a driver, my friend called him & told the destination is Yeshvantpur railway statoin. He angrily refused to come & moreover told to call office & he was least bothered about it!!!
I wonder what kind of STRICT action Meru takes...
There is a big flaw in the way this model works where driver has to give fixed amount monthly/daily to Meru... So driver always tries to maximise his profit by avaoding short distance/ full of traffic routes!!! More over Meru doesn't have any safety features in their cabs like other cab operators...
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There are many such incidences happening. I know at least 4 in my acquaintance. It is not mentioned over here what kind f action has been taken!!!
It is a general experience that in Bangalore, Meru cab drivers directly refuse after knowing the destination is a railway station either Bangalore city junction or Yeshwantpur. The similar thing again happened with me when my friend booked a Meru cab. Once the driver got assigned, we called him & told him the destination is Yeshwantpur railway station. He told, he's not going to come & further told us to call to Meru office, he was least bothered about it!!! I wonder what strict action Meru takes. Now I know reply from Meru for it: "We can not disclose the action here on forum, that is our internal matter". A very similar to the justification provided above for late reply.
There is a big flaw in the way this taxi model works!!! The drivers have to pay daily/monthly a fix amount to Meru. So, the drivers try to maximise their profit by avoiding short distance & more traffic trips like railway stations in Bangalore. Moreover Meru is reluctant to have some safety devices like alarms etc. in the cabs like other cab operators!!!
On top of everything, it is SHAMELESS to ask another opportunity to serve again!!!
Anyways I've stopped using Meru cabs now, since there are plenty of other options. Also, many of my friends have stopped using Meru cabs for their highly unreliable performance & reluctance to change.