Meru Cabs — Unethical behaviour and response

Address:	380015
Website:	www.merucabs.com

I am one of the many unsatisfied customers of meru cabs.
The story of my dissatisfaction is as follows...
- i booked a cab through meru cabs app 4-5 days before my intended day of travel i. E. 18/05/2016
- i confirmed my booking by calling at the meru cab call center.
- i got message that your booking is confirmed and you will get the details of cab driver 20 minutes before your pick up time.
- i also got the details of the cab driver about 45 minutes before my pick up time..
Untill this it was going good...

Then the downfall of my satisfaction began...
- in the message with the cab drivers detail, it was mentioned that you will receive call from the driver before the pick up time... — no call received before the pick up time...
- so losing my patience i called the cab driver and in response what i am getting is that i haven't got your booking so you call the call center for further information...
- so i called the call center and i was told that we will communicate with the cab driver and will let you know and then i was kept on hold for around 5 minutes.. And then in response what i am getting is that " according to the conversation with the driver, cab is in break down and there was a tyre puncture.
- so my 1st biggest cause of dissatisfaction was that why differences in the answers given by the cab driver and the guy at the call center. Why such cheating?
- now the guy at the call center tells me that he can arrange me a new cab in 10-15 minutes but that you cannot use the promocode used while booking done through the meru cab app.
- now again my 2nd biggest cause of dissatisfaction was that why promocode can not be used since the fault was from your side... And even you people didn't approached me and i approached you for not arrival of the cab...

For your information i would like to share my booking details
Booking reference no.[protected]
Cab driver name - vipul goshwami
Cab number - gj01dx4539
Cab driver's mobile no. - [protected]