Metro Shoes — COMPLAINT AGAINST POOR QUALITY METRO GENTS FOOT WEAR.

Address:

Ludhiana, Punjab

Dear Sir, I am a permanent customer of Metro since many years, in fact it will be correct to mention that I wear only Metro foot wears or you can say that shoes of different brands bought from Metro showroom, as they comfortably suit my flat foots. Lately I have been suffering due to poor quality of foot wears been provided to me by Metro store at Mall Road Branch, Ludhiana. I had bought the foot wears from Metro Shoes, Mall Road, Ludhiana.. The foot wear were hardly worn, as I rarely get to wear foot wear for parties or during social/formal events. The shoes in case, which has already been deposited at Metro Showroom at Mall Road, Ludhiana on 30th March, 2105 (Bill No- LDH/6710). The foot wear which has only been worn few times till date has really given way from all sides ie the whole leather material from all side of shoes has been cracked. The Metro show room is showing reluctance to replace these shoes. It is pertinent to mention that repairs will definitely be not possible in this case. Let me confess that this speaks very low of Metros and the poor quality of foot wear which are being sold by Metros & extremely poor quality of after sales service being provided by them in case of complaints. In the instant case, since these foot wear have hardly been worn, they should be instantly replaced, free of cost, to restore confidence of customer. I would request you for early resolving of my complaint and a satisfactory reply. Regards Mr Tarmesh Dhawan Mob No: [protected]