[Resolved]  Micromax — Inadequate support for brand new micromax flagship phone - micromax canvas 5

Website:

www.micromaxinfo.com

Hello micromax team,

Greetings...!!!

I had purchased a micromax canvas 5 mobile phone last month. I'm extremely disappointed that i had lost all my important photos and documents stored in my phone memory just a week after my purchase.

I see that my phone has been formatted and lost all data post this custom build update
Mmx_e481_sw_v20_hw_v1.0_28062016, update stated that it would improve the battery performance and did not list out any other precautionary steps to be followed.

I have not received any response on reaching your online customer care executives over phone and micromax service centers in person. I'm appalled by their refusal to offer help and their carelessness to understand my situation.

Data that i have lost is very important to me, as the photos lost were taken on a special occasion of mine. It is just not photos that i've lost, it is memories lost forever!

Now, i have received another build update mmx_e481_sw_v22_hw_v1.0_28062016 which promises to bring back the lost data!!
Require your assistance in proceeding further with the update and a confirmation from your end if it would possibly restore the data.

Kindly let me know on any other details to be shared from my end.

Looking forward to your response and speedy resolution to my issue.

Thanks,
B. Sairaghav