Micromax — About replacement of defective handset delay

Website:

micromaxinfo.com

Hello sir/madam,
I have purchased micromax canvas 5 e481.
Just end of last month.. I had severe charging problems the phone was over heated, smelled like burnt plastic, i contacted customer care and they advised to charge it while the phone is switched of and then use. I tried, then when i pressed power button the phone doesn't responded, it was like completely dead phone. So i contacted customer care again and filed a complaint. And they said to charge it further one hour, and press power for 15 sec, i tried and phone doesn't responded. Amd now customer care executive contacted me, recorded my imei and address, and said they arranged for replacement. And said it will reach within 7-10 days.and my querry is how to know the present state of my case. Coz days are passing. Pls help me asap as soon as possible. pls contact me asap. or advice me if im supposed to get my phone to service center, my contact no is [protected] and [protected]. and the helpline is always busy. atleast pls make way for me to contact executive about the present state of replacement.

The date of purchase:24/01/2016
phone imei:[protected]
battery no:3071
charger number:9630
tin no:[protected]
purchased from poorvika

i had charging problem and the phone is completely dead, i contacted customer care and they said they will forward the details and replacement will be arranged within 7-10 days. but till now no information about the replacement. pls take immediate steps to replace the defective handset asap. I've been waiting for your kind reply. i cant handle my work without a phone this long.

pls kindly take immediate steps to help me get a solution. i hardly used my phone in 12 days from the day of purchase to the day of repair.
i just took some photos, browsed internet, and attended calls.
thankyou,
Jeyasurya

contact:[protected]
[protected]
[protected]