Micromax — After 2 Months Mobile is not repaired within waranty

Hi,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Service center address
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Hi,
After doing this complaint finally i got call from micro max service center on 27th saying that your mobile is repaired and i collected it on the same day when i inserted my SIM and verified issue still exist its not getting switched on.
Now i am not going to micromax service center, i am going to service center i am going to consumer court and i will a case against micromax.
They dont know how much loss i had in last 2 months because my smartphone is not working. and out of 12 months warranty they have kept 2 months with them.
If micromax is not capable to fix 1 single issue of there phone in 2 months, then what service they are providing and how can we trust them.
I had left no other option i am going to consumer court and file case against Micromax.

Regards
Aklesh


On Sat, Aug 23, 2014 at 4:05 PM, aklesh <[protected]@gmail.com> wrote:
Hi,
I have Micromax model A74, which was suddenly switched off and not power does not switch on, i have given that mobile to Micromax Service center Mobileseva marathalli bangalore on 22/07/14 and they said wait for sometime we will give now, i waited for 4 Hrs and finally they said there is some hardware problem we have to send it to head office for repair and it will take 10-15 days, i waited for 15 days and then i called them they said its not reddy yet, then i got call from them on 26/06/14(Almost 1 month), and i went and collected my phone, after inserting the SIM when i verified the problem was still there, Power was not getting switched on, i when again on 28/07/14 again they verified and i waited for 3 Hrs they said issue still there we will send it to head office and its high priority you will get it tomorrow and we will call you once it is reddy, i waited for there call and finally i went to there office on 16/08(19 days) and asked they said its not reddy you will get it by 18/08/14 and its 23/08/14 now i didn't got any call from them.
Out of 1 Year warranty they have taken 2Months(Still not reddy) then what is that warranty for.
This is worst experience i hade with micromax unfortunately i have 4 smart phones in my home from Micromax(Biggest mistake i did).
I am planning to file a case against Micromax and going to consumer forum.
I will not suggest anyone for micromax after this experience.
Service center Details:
M/S MOBILESEVA
DNO.791, SHOP NO 6, NARAYAN REDDY BUILDING.MARATHALLI RING ROAD BANGALORE
TEL[protected]

MY REQUEST NO-S[protected]
My [protected]@gmail.com
Mobile-[protected]

Regards
Aklesh

Hi,
After doing this complaint finally i got call from micro max service center on 27th saying that your mobile is repaired and i collected it on the same day when i inserted my SIM and verified issue still exist its not getting switched on.
Now i am not going to micromax service center, i am going to service center i am going to consumer court and i will a case against micromax.
They dont know how much loss i had in last 2 months because my smartphone is not working. and out of 12 months warranty they have kept 2 months with them.
The worst thing is To close the issue or Request they simply returned the mobile without fixing the mobile problem.

If micromax is not capable to fix 1 single issue of there phone in 2 months, then what service they are providing and how can we trust them.
I had left no other option i am going to consumer court and file case against Micromax.

Regards
Aklesh