Micromax — Bad service & behavior of service centre staff of n.A.C manimajra (Chandigarh) owned by mr. Arvind vashiht

Address:

Chandigarh, Chandigarh

Sir/Madam,
I hv purchased Micromax Canvas 4 mobile on 15-03-14 & after months it started giving me trouble. I went to Micromax service centre in N.A.C Manimajra (Chandigarh) owned by Mr. Arvind Vashisht on 02-03-14 where they have said that the phone's software just need to be updated & they did it.But even after that the problem remains the same as it was still hanging up. Then I went back there on 07-08-14 and they said the touch screen needs to be replaced & it will take 2 weeks.They also assured me that they will call me when my phone get repaired.ThereFore, I submitted my phone there.Many days passed but they didn't informed me about my phone's status.Finally after 2 weeks I took my phone back & when i checked it, the problem remains the same.I told one of their worker but he was trying to ignore what i m saying & imposing the fact that there's no problem at all.He was misguiding me by saying this is the least a touch screen & processor can perform.I am so disappointed with the service of Micromax & bad behaviour of its staff as my phone is in much more bad condition right now.They didn't even bothered to clean phone's display screen before fixing it.Its dusty & tilted now as u can see in attached pictures.When i asked service centre's head to replace my phone he simply refused.I have spend half of my salary on this, i feel cheated.Micromax has created such bad products as well as service centres, they are sitting there just to misguide their customers.They kept their customers waiting for weeks & months and after that they handed them garbage instead of their phone.I will never ever recommend MICROMAX to anyone now.I will make sure to publicise its Defaulty service by creating anti groups & pages on social websites.I will also take legal action against Micromax & Service centre of N.A.C Manimajra (Chandigarh).