[Resolved]  Micromax — Cell Phone stopped working properly within 10 days of buying.

Address:New Delhi, Delhi

I bought micromax A069 On 10 August 2014.Its was not even 10 days after buying my cell phn was not working properly. Particular right upper area, its touch is not working at all without any physical damage. And even its earphones stopped working suddenly without any physical damage. I am very disturbed. I am a regular cllg student that was my first smartphone i bought after doing a internship for 2 months after working so hard because my parents couldn't even afford that somewhere because i was in a urgent need of a smartphone to continue with my assignments and projects for which i need to surf a lot. Sir i really oblige and request you to take my complaint into consideration. Even I have submitted my cell phone in the shadipur service center and i asked them for a substitute, before submitting they said yes substitute will be provided. the time i submitted my cell phone they said that substitute is not provided, we didn't said anything like that. I really want my cell phone to be replaced by the company as it is not possible for the customers to deal with such a company. What's the use of buying if we are not able to take the benefit of the product for some months atleast without any problems. Hope my complaint will be taken into consideration as i am in urgent of cell phone and my work is stuck. I really want my cell phone to be replaced by the company or even how can a product start misfunctioning in just 10 days of buying it. Not just me there were a no. of consumers who were standing at the service center with a no. of complaints like that. Is this the service of the company to actually exploit consumers. Sir/Mam i am very disturbed regarding my product. I am in final year of studies, after working so hard i bought that cell phone so that i don't have to face any issues regarding my projects and now my work is totally stuck . I will be thankful i[censored] can resolve my complaint. I am also attaching the copy of my job sheet of the complaint i[censored] will require that in any case or if further required plz tell me the procedure to file a case against the company. contact no.- [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Micromax Informatics customer support has been notified about the posted complaint.
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Hi Sumati,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Service Center Address
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

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