[Resolved]  Micromax — Cheating by micromax service centre - model a311

Hi, I have ordered Micromax Canvas Nitro A311 from flip kart on 29 May 2015 and received on 5th June. On 29 Sep. 2015 Loud speaker of the mobile is not working properly, rest of the function of the mobile are working fine. I went to M/S SATGURU COMMUNICATION, SHOP NO #1, VEERWATI PALACE, BHOJA MARKET, SEC-27, NOIDA- 201301, TIN NO - [protected]. CONTACT NO: 0120-64. to resolve my phone speaker issue. they kept the phone, give me the battery of the phone and told me that we will inform you once the phone problem will resolve. I have not received any call from the center. On 1st Oct 2015 I had made a call to the service center and tell them the Job sheet no. They replied that problem of the phone has been resolved come and collect the phone. I forgot to take the battery of the phone and went to the center. at reaching service center they hand over my phone and take the Job sheet from me. I request them to switch ON the phone and show me that speaker problem is resolved. But they replied me that they don't have any spare battery to check the phone. I have no option except believing that my problem has been resolved . I took the phone and come to my office. Here I switch ON the phone by inserting the battery and found that phone is lock with unknown pattern . I don't know the pattern and when I tried to select the option of FORGOT password a name of Tarun Kumar is showing to me also what's Up icon is showing on the screen. so I called to the SATGURU COMMUNICATION and asked them to help me out to know the unlock pattern of the mobile from Tarun Kumar. But they told me it’s not possible come to our center then we will check . When I reached the service center and asked who is Tarun Kumar, then the person who hand over the phone to me told me that Tarun is the person who install the Apps on the phone . I asked them to unlock the pattern they told me it will take 15 min to unlock it. I was waiting to complete their 15 min . After spending more than 1 hours they give me the phone. I was surprised when I switched ON the phone, as the loud speaker of the phone still not working. I asked him why it’s not working. He took the phone and again take inside the repairing room . After an hour he bring the phone now the speaker of the phone is working. it’s the time to close the service center so i took the phone and come to my office. on the way, I realized that 1. some of the function of the phone are not as before and found that they had changed the VERSION OR KERNAL of the phone to A310, due to which most of the thing have been change. 2. Also I was surprised while I found that internal memory of the phone was changed from 16 GB to 8 GM. On 3rd Oct. 2015 I Report the SAME issue to MICROMAX SERVICES CENTER (HO[protected]Mr. Arpit Kumar) suggest me to go to the service center again and report to them. Again i went to Satguru Communication, now Mr. Sonu Kumar (executive of that service center) told me that it was happen by mistake and kept the phone again. I agree that by mistake KARNAL OR software version can be installed wrong . But how internal memory of the phone can be changed from 16 GB to 8 GB? It was done intentionally. If i was not aware about these things, then was easily cheated by that service center. We are going to service center with a believe that now our device is in safe hand and we will get the result as per our satisfaction . But Did i got the same ? I was totally disappointed with the service of the Micromax. Regds, Sanjay [protected]