[Resolved]  Micromax — Cheating the customers

Address:

Dehradun, Uttarakhand

On 17th Dec 2014 I went to MMX service centre located at: Survey chowk, opposite police station Dehradun Uttarakhand 248001 [protected] On asking three time they told me that they had an update of JellyBean 4.2.1 available for my Canvas 2 A110. Being excited I approached them the next day, and handed over my phone at the desk. First they tell me not to get it upgraded as the phone might be dead In case something fails from their end. They said its just a 1% chance. So I said go on, and waited outside for my phone. after a while I was called inside to check my phone, but to my surprise it wasn't upgraded but had the same version of android. In anger I asked them that what had they done, just factory reset my phone and returned It back. Trying to cover their mistake they first looked here and there and then said, Sir this is only what we have if you want we can make your phone dead. Imagine how amateur, unprofessional, wicked can one be. The guy from Inside shouted that dont give any money. Thats all he could help me with. I own 4 different handsets of micromax, which have never given any problem, But now I'm scared, if anything goes wrong, where will I go, definitely not to these unqualified technicians. Who themselves dont know what they are doing. You won't believe that when that guy gave the phone inside I reminded him"bhaiya usko bolna, kahin waapis se same version na daal de, baad me time waste hoga". To which he proudly replied "service centre hai bhaiya yaha daily 100 fone aate hai" No care for the customer. Where I feel bad is, because of such unskilled executives, the whole brand is being accused. There was a time when I used to be on one side saying MMX is the best. From now on I have changed my mind, and I'l make sure everyone knows my opinion before stepping inside MMX checkpoint.