[Resolved]  Micromax — Complaint against Micromax Mobile A117 Magnus

Address:

Thane, Maharashtra

Hello, This is with regards to my handset Micromax A117 Magnus. The Handset is Touch screen one, the screen stopped working all of a sudden. Since the handset is under warranty, i went to the nearby service centre who said the screen will be replaced under warranty. The Job Card No is: W[protected] dated 22nd August 2014 Since then I have made multiple rounds to the service centre, I also spoke to Customer care on 10th Sept to which they said if they cant get the part replaced in 15 days they will be provide a new handset. Post that i have visited the Service centre number of times n they just make me wait for hours without any solution. They just ask me to get in touch with the CC and ask for replacement as they cannot procure the faulty spare part. I called up the CC on 13.10.2014 again the CC guy named Gaurav is asking me to wait for another 30 days for no reason. He is not aware of the status of my handset. They just keep asking us to wait for 15-30 days. I again called up today and the lady named Sonia said her seniors will call me within an hour, i havent received any call. Is this some kind of joke. My handset which is under warranty is lying with your service center for the past 90 days and still Micromax is not bothered to provide the spare part nor the replacement. The way CC people and Service center people treat customers is pathetic, they are so rude and adamant. I demand a replacement in the next 3 days. I also want a call from Micromax Customer relations with a resolution on this issue. If not I will have to go ahead a file a legal case against Micromax also I'll ensure that i highlight the issue with media. The company should make a note that the handset is with Service centre for past 90 days..3 months. If they cannot find the spare, then should give me replacement or reurn back my money. Hoping to get a call from your end on [protected]