[Resolved]  Micromax — Even after 62 days, still awaiting our Mobile repair.

We bought a MICROMAX BOLT mobile on[protected], and on[protected] it fell from the desk in my sons college. The DISPLAY was broken. On[protected] we went to Micromax Service Centre Moosarambagh, Dilsukhnagar, in M/s. S.S.Enterprises, Hyderabad. A.P. We showed them the cracked display and it was in working condition i.e. sound was coming, and it was being connected on dialling. They told us that the Display has to be replaced and if necessary the power button MAY have to be replaced. They told the total charges would be Rs.1400/-and it may take 8 to 10 days for the repair. Service No.given was S[protected], later it was changed to[protected].
First of all it was surprising to note that the display of a brand new phone got broken by felling from desk to the chair of the desk just 1 to 1 1/2 feet.
Second it was not covered in the Warranty
Now, till this date we are still awaiting the REPAIR even after 62 DAYS and numerous enquiry calls about the repair with not a single feed back call from the service centre, though they promised that they will call and tell us the status in two to four days. The same excuse every time when we called them, they told they are awaiting the set from the company.
On 11th Sep I was told that the set will be dispatched by the company on 13th Sep. and I will get by 17th Sep.2014
Today i.e. 16th Sep. I called and enquired again i was told I will be getting the set in 2 more days the same excuse which I am hearing since 62 days. Today I called the Company Complaints No.[protected], I explained in detail the above. I was told that it is not dispatched on 13th Sep. and it may take 6 - 8 day more. and was asked to kindly bear with this and gave the latest Complint No.as [protected]. Than I called the S.S.Enterprises Dilsukhnagar, Hyderabad. They told me that I will be getting the phone by 18th Sep. or I will be given a new set. WHOME SHOULD I BELIEVE ? The Service Cetre of the Company Mictomax. Why should I wait for so many days for a DISPLAY replacement.
In there contract Rule No.9, if the customer does not take the serviced set within 45 days the set will be auctioned.
CAN I ASK THE COMPANY ? WHY SHOULD I PAY FOR THE SERVICE IF IT IS DELAYED FOR MORE THAN 60 DAYS ???
Will it take 60 + day to replace the display of a mobile by the company ??
What type of service the company is giving to the customers.
There is no system of CALL BACK to the customers to give the present status of the service, Every time the customer has to call and enquir.
WHY SHOULD I PAY TO A COMPANY WHICH MANUFACTURES SUCH MOBILES AND GIVE SUCH A WORST SERVICE ????????? .
AM I NOT HAVING A RIGHT TO ASK FOR A NEW MOBILE SET ?

VERY BAD SERVICE, STILL AWAITING THE REPAIR OF DISPLAY AFTER 62 DAYS

REPAIR NOT DONE EVEN AFTER 62 DAYS

Hi,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

EMAIL sent to micromaxmobile.[protected]@gmail.com, as requested at 9.40 pm on[protected].