[Resolved]  Micromax — Even after four months, micromax did not give my a120 phone (Under warranty) which was sent for repairing

Address:411020

I had submitted my A120 phone(which was under warranty), which stopped working, on 21st July 2015 to service center(F-Tech Services, Pune Phone no - [protected]) and service center sent it to Micromax for repairing. After following for several times, company sent A200 model(which is of different model than mine) because my A120 phone was not repairable. I rejected it and requested for A120 phone. After few days, company replied me saying that they sent new A120 phone to service center. Hence I visited service center, they told me that they didn't receive A120 phone. I was getting different answers from service center and company. There was not proper communication among them. Hence I sent email to both company and service center saying - service says they didn't receive A120 phone and company says they sent A120 phone. Why is information discrepancy between them? Service center never replied my email, even though in last 15 days I sent them email thrice. But company replied saying our team is working on it to solve this issue with priority. It has more than 15 days, still Micromax not able to solve the issue and I still didn't get my phone. Looks both service center and company are deceiving me.

Since Micromax should give me A120 phone or should refund money and should explain why there is discrepancy in information from company and service center.

Micromax customer care number: [protected]

Please refer to attached for invoice and jobsheet. I could not attach Gmail - emails since I could not download them.
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Complaint marked as Resolved 
Micromax Informatics customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2015
Micromax Informatics Customer Care's response
Hi,

Sorry to hear about your experience. Please share your concern at http://micare.micromaxinfo.com.

Regards,
Team Micromax
Complaint comments 

Comments

Since last 3 months, I've been following Micromax and its service center (F-Tech Services) twice every week and I still didn't get when I'll get my A120. And Micromax here asking to share again my concern. It sounds ridiculous.

Anyway I've raised concern at http://micare.micromaxinfo.com. This is a reference no: SER[protected]

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