[Resolved] Micromax — Handset Faulty on Second Day.

zoheb78

Address:

Pune, Maharashtra

I purchased the Micromax X1500 on 17-04-15 and on 18-04-15 found that the battery is faulty. I contacted the service center and they said to submit the phone, and they will replace the battery. I submitted the phone on 18-04-15 abd till date the battery is not replaced. I received the call from service center stating that the company is unable to provide battery and they need to send the phone to company. I gave the back cover to service center on 09-05-15 and they said that it will take another 45 days for the replacement. This really not a good customer service or support. I have written multiple e-mail to the support team of Micromax, but they are unable to give any time frame. They are just giving me a robotic reply. Micromax is becoming a leading brand but the service is pathetic. If possible, please call me on [protected]. Name: Zoheb Bijapur

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Complaint marked as Resolved

Issue resolved after 54 days. The service center had entered wrong comment and they dont have the slip which I submitted. Please take some action against the service center.

Micromax Informatics customer support has been notified about the posted complaint.

May 27, 2015

Updated by zoheb78 Hello,

On 13-05-15 I have sent the e-mail to Micromax Claim desk and on 15-05-15 I received the message that my device is ready. I was unable to visit the service center. Today i.e. 27-05-15 I went to service center to collect the handset, but the issue is still there.

On 09-05-15, the service centre said to me that they will send the phone to company and it would take 45 days. Soon after raising the complaint on 11-05-15, I got the call from Micromax and they asked me to send the scan copy of the bill and challan. I sent them the scan copy on 13-05-15 and got above mesage on 15-05-15. The mobile is still not ok.

I had explained the service center that the issue is with battery and they have written phone not starting. A simple battery needs to be replaced. Today I was given the same battery which I submitted. The staff at Reliable Enterprise are not customer centric. I asked them to show the informatiom sheet in which the issue was written, but they dont have that. They have some other issue in their challan. The handset is still with service center. They said that they had sent the phone to company, but the issue still persists.

Requesting you to either replace the handset or refund the money which was Rs. 800 in total.

Regards,

Zoheb Bijapur
[protected]

Jun 11, 2015

Updated by zoheb78 Issue resolved

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Comments

zoheb78

Today at 7:33 AM

Hello,

On 13-05-15 I have sent the e-mail to Micromax Claim desk and on 15-05-15 I received the message that my device is ready. I was unable to visit the service center. Today i.e. 27-05-15 I went to service center to collect the handset, but the issue is still there.

On 09-05-15, the service centre said to me that they will send the phone to company and it would take 45 days. Soon after raising the complaint on 11-05-15, I got the call from Micromax and they asked me to send the scan copy of the bill and challan. I sent them the scan copy on 13-05-15 and got above mesage on 15-05-15. The mobile is still not ok.

I had explained the service center that the issue is with battery and they have written phone not starting. A simple battery needs to be replaced. Today I was given the same battery which I submitted. The staff at Reliable Enterprise are not customer centric. I asked them to show the informatiom sheet in which the issue was written, but they dont have that. They have some other issue in their challan. The handset is still with service center. They said that they had sent the phone to company, but the issue still persists.

Requesting you to either replace the handset or refund the money which was Rs. 800 in total.

Regards,

Zoheb Bijapur
[protected]