[Resolved]  Micromax Informatics — Disappointing experience from your services

Address:Firozabad, Uttar Pradesh, 283203

Dear recipient,

This is very unfortunate to write that i am disheartened by the misguiding behaviour of your technical staff on the authorised service centre.

It's been a very disappointing experience from the date of purchasing the mobile phone micromax a107 on 23rd july, 2015 (Details attached). I had been suffering to visit the service centre repeatedly for the very similar issue.

For around 50 days back, i left my mobile phone at the authorised service centre (Details attached) on 27th june, 2016. And i was told that it will take 21 days to get the phone repaired. But there is no satisfactory response from the service centre as yet.

Here is the brief summary of the issues that i had been facing till date:

First service - after 15 days of purchase
Issue reported - touch was not working properly

Second service - after 2 months of first service
Issue reported - touch was not working properly (Same as previous)

Third service - after 4-5 months of previous service
Issue reported - touch was not working properly (Same as previous)

This time, the phone was retained by the service centre for around 2 months.

Again, after 2-3 months of the previous service, the same problem persisted and then i spoken to the customer care officer, named bhawana on 17th june, 2016. She assured to get the issue resolved at the earliest possible. Post that i had been trying to approach and follow the customer care officer many times, but there is no satisfactory response from their side.

Eventually, i had to visit the service centre again. This time they asked to retain the phone for 21 days. But still they are saying that the phone has yet not received from their higher centres.

Many times, i have insisted to replace the phone as i am totally fade up of carrying a defected item and repeatedly visiting the service centres right from the very first month of purchase.

Here are the details for your reference:

Retailer - g. R. Bhambani mobile shop, near bank of baroda, sadar bazar, firozabad
Service centre - m/s, shiv shankar electronics, near sant tiraha, city plaza, firozabad, pin-283203, up, india

I would appreciate your kind attention towards this much inconvenience caused by the misguiding behaviour of your technical/non-technical staff. Please do the needful and get the phone replaced with a new one.

Looking forward t hear from your side.

Thanks & regards,
Customer
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Sep 23, 2016
Complaint marked as Resolved 
Micromax Informatics customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2016
Micromax Informatics Customer Care's response
Hi,

Sorry to hear about your experience. Please share your concern at http://micare.micromaxinfo.com.

Regards,
Team Micromax
Complaint comments 

Comments

I would like to replace my Tab with the new phone of same cost because in just 6 months the Micromax has given me free replacement of 3 tabs and all these 3 tabs are under repair in Just cause of one month so I decided to replace my Tab with a phone or same cost or I will complain case in consumer court thank you.

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