Micromax Informatics — Micromax model e455, approx 8 month taken service but still mobile working

Address:	Faridabad, Haryana, 121002
Website:	micare.micromaxinfo.com

Dear micromax service's,

I would to share our very bed experience with buying a micromax mobile phone.

I am purchased model e455 in month of october 2015, after using a 1 week i am facing a problem in mobile that phone are shown aeroplane mode even aeroplane mode is off, then after registration online complaint and very hassle follow-up with service/technical department they are agreeing to replace mobile with new. Then i received mobile after a 2 month of complaint as second hand/used mobile without a battery, even i am handover mobile with battery. No one micromax informed me only mobile is replaced not battery, no protocol for replacement of mobile, why they said changd handset with new one instead of issued repaired mobile, so i am losses our battery also.

After getting another complaint to replace this used mobile and return our battery which i given with old mobile. As per customer care only one complaint registered at one time, ok then after again hassle follow-up with service received another mobile so much condition compare with earlier in another 1month. Now next complaint for our battery which is i handover with old mobile, upto 4 week customer care says battery are under despatch and receive in a week, after 4-5 week they have says no record for earlier complaint please registered another complaint. Then i decided to purchased new battery from micromax care center.

After useing 1 days only facing problem mobile not charging battery, after visited micromax care center they had said charger port not working sending in service center, now received mobile after 20 days mobile taken from service center when using battery as same condition not show charging then technician say maybe battery discharge please recharge in home used it, after 2-3 hours charging still mobile is not switch on.

From october 15 to june 16 - may be mobile working 3-5 days only.

What is quality of mobile, after sales services is much much poor, micromax max service center response is very poor not receiving phone, no good communication with customers.

I am doing very much mistake to buying micromax mobile, and aware other in family, friends and group don't buy micromax mobile.


I am planning to complaint in consumer court or some legal notice to micromax, how they are much irresponsible.

Please if possible think and take action to improve yourself.


Vikrant yadav

Complaint registered mobile [protected] or [protected]

Model no. E455.

Attached latest jobsheet.
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