Micromax Informatics — One month old mobile handset give problem so it is now on servicing center for third time.

Address:	Dibrugarh, Assam, 786003
Website:	www.micrmaxinfo.com

Respected sir,
I purchased a micromax mobile model q338(Worth rs.6600.00) from mangalam, dibrugarh-1 on 18/12/2015. But it give problem so i placed it at micromax authorised service center ([protected]@ajmera.com, dibrugarh) on29/01/2016) then they said it has software problem so they updated the software and the mobile returned back to me same day at evening. On 02/02/2016 it give another problem so i placed it again in same servicing center, in this time they said it has hardware problem and its motherboard will be change so we will submitte the requirement of motherboard to micromax company through email. They also said to me for this process it take 10 to 15 days but they returned the mobile on 24/02/2016, when i received the mobile i request them to show me the defective motherboard then they refused to show me even they refused to give any proof of replacement of the motherboard. After two days my mobile gave same problem. Again i placed it in the same servicing center in this time they said to me that your mobile have no problem your sim card is defective so you contact with your sim service provider. Then i insert two different service provider's new sim in front of them in that mobile then the both sim show same problem. After all they harasse me continuously. At last on 05/03/2016 they told me over telephone that we discussed with micromax company your mobile has manufacturer defect so the company will launch a new software in next few days then the company will send the software to us then we will update your mobile and your mobile will be ok. Still my mobile is on servicing center.
So i kindly request you to give me a good solution which save my rs. 6600.00 and take necessary action for their harassment.
Thanks & rgds.
Mr. Indra kamal bhuyan.
Dibrugarg-3
Assam.