[Resolved]  Micromax Informatics — Pathetic service and cheating

Address:	Gurgaon, Haryana, 400066
Website:	www.micromaxinfo.com

Ser[protected] and ser[protected]; imei no: 9114575512264677550725964 micromax canvas 5 e481

Dear concerned,

Phone : micromax canvas 5 e481
Purchase date : 19th december 2015 (bill attached)
Problems commencement : 1st week of april 2016 (within 3.5 months of purchase)
Problem type : on /off / lock button vanished (fell off)
Service centre contacted : borivali (w), mumbai
Jobsheet date : 7th april 2016 (attached)
Promised as per job sheet : replacement of the button within 7 to 15 days at cost of rs.250/-
Resolution date : none

Further description : the service centre personnel after making me run 3 to 4 times for the expected button
Replacement informed me that i would have to submit my handset and the same would be sent to gurgaon whereby the cost would be more than rs.2, 500/- this is after already taking almost a month!!!

Post this i demand to speak to senior and am given the run-around and after finally insisting am given asm mr. santosh shinde’s number: [protected], whereas later i learn that the service centre head – mr. vijay shroff (no: [protected]) was very much present in the service centre but avoided meeting me.

On mr. santosh shinde’s instructions, mr. vijay shroff meets me and we amicably decide a solution: he provides me one of his lower end demo piece as a substitute to my leaving behind my phone, which he promises to try and repair locally within a short span of time. however, this doesn’t happen for more than 4 weeks!!!

Much later mr. shroff requests me to let the phone be sent to gurgaon as his technicians are not equipped to repair this model!!!

I have no choice to agree and as his given standby phone was of no use i return the same too. mr. shroff also takes back my old job sheet saying that new one would be made as the phone is now being sent to their ho. however, he doesn’t give me the new jobsheet immediately promising to make it and send me whattsapp of the same! this hasn’t happened ‘till date.

Its over 3 months now that mr. shroff has been giving false commitments of a brand new replacement piece of the phone but not delivering ever!!!

Mr. santosh shinde has been appraised of this matter earlier too and recently again, but sad to say that he also doesn’t seem to care as there’s no fruitful resolution that he provides. each time he just stalls for more time saying he will call and never does!!

Now – with this above submission, i intend to shake you guys up a little and proceed with legal action if your attitude is complacent!!!

I feel a cheating case of ipc 420 should get registered immediately against your service centre head mr. vijay shroff for cunningly taking away my old jobsheet and phone, assuring me of new jobsheet which i doubt he ever made. it’s a straight away case of stealing and cheating!!!

My phone was bought for official purpose and i am answerable to my company for the same!!!