Micromax Informatics — Phone not received yet 2 months passed

I have submitted my defective phone in the beginning of the month of march, 2016 and got the job-sheet tracking no: n[protected].Inspite of several follows up with the service center and on toll free number till date i dont even know the status of my mobile. Neither the service center nor the customer care executive on toll free number knows about the exacat status my mobile. It is almost going to be 2 months now, whereas a promised micromax takes 21 days to deliver the repaired device.

I have purchased the mobile on dec, 2015. Hardly used it for 2 and half months. Micromax has very poor customer care support.