[Resolved]  Micromax Informatics — Replacement of tv panel is pending since february 10, 2016

Address:	560034
Website:	www.micromaxinfo.com/index.aspx

Hi

I bought a micromaax tv in february this year from amazon, the micromax panel was broken, the packaging was great in an amazon box and i spoke to the amazon people, they were willing to change the product within seven days of purchase however they did not have the same model with them so as suggested by the micormax installation personnel i spoke to micromax if they could do something in this regard. They assurred that the panel will be changes with no extra cost within seven days. It was important that they do it within 7 days otherwise amazon would have not taken the product back either as per their policy. I called them before the 7th day was over(Keshav) he informed that the panel is on its way from delhi and would be reaching them next week, i asked him over and over again if he is sure otherwise i will be stuck with this broken panel as amazon would not take it. He assured it won'tr take more than a week, after repeatedly calling them, i heard back on march7 via a text message that the panel was received in bangalore but it reached them in a broken condition too. Been trying to get in touch with them after this but they have turned a bling eye. No body responds to me on twitter or on his number or messages. Request you to please find a solution. I am stuck with a broken piece for so long. How much more patience do they think a customer should have? A company like micromax should at least inform the customers of why the delays are happening if not an immediate solution. I have lost trust in the company now therefore i am filing this complaint.