[Resolved] Micromax — Micromax A114 Canvas - already passed 2 Months -- Still under repairing | |||
Dear Sir / Madam I was having problem for Hanging issue in MicroMax A114 mobile phone (JOB SHEET NO: 13110638 AJAY SINGH) and I deposited my phone at your authorized service Centre (PRINCE COMMUNICATION, Ahlu Wali bulding, Lalbagh, Lucknow 226001) on 3rd Nov 14. I was communicated that the phone was sent to MicroMax head office for further repairs and it will approximately take maximum 30 to 40 days. Now it’s been passed almost 2 months of my phone still under repairing and no update as of now when it will be deliver. I tried 2-3 times the given customer care number but it keeps in long hold and calls dropped every time. Now I really gave up my patience. This is really very bad experience for me having MicroMax phone. I ever never ask anyone to buy the MicroMax phone. How MicroMax will justify…..2 months warranty??? Customer Satisfaction??? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Micromax Informatics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir / Madam,
Now It’s been passing 68 Days for my Micromax A114 Mobile phone which is still
under repairing with Micromax Head office Mumbai.
It was conveyed to me yesterday when I’m tracking the status of phone with
local service partner (PRINCE COMMUNICATION, Ahlu
Wali
bulding,
Lalbagh,
Lucknow
226001).
<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
From the reception desk of Prince communication, they are still
saying that my phone
is in HO and pending to receive and once phone is received they let me know. When
I asked to prince communication if my phone is beyond repair or take this much
of time you should give me the replacement of phone or give standby then the
answer is “this is not the shop where will give you standby or replacement”….see
this is the way of dealing with customer who suffered with very very poor
services and response of Micromax.
Inspite of repeated communication on mails and two times had a
communication with Micromax customer support they only ask for the patience and
committed to resolve the issue on priority basis. …. My question is this is the
priority given by Micromax to customers??? How much the time frame decided for the repairs
of small electronic items?? In my case more than 2 months passed away and still
more to come…..
This is now ridiculous services which mentally harassed me which
forced me to go in consumer forum.
Reference : JOB SHEET NO: 13110638 AJAY SINGH (PRINCE COMMUNICATION, Ahlu
Wali
bulding,
Lalbagh,
Lucknow
226001) on 3rd Nov 14.
Now It’s been passing 68 Days for my Micromax A114 Mobile phone which is still
under repairing with Micromax Head office Mumbai.
It was conveyed to me yesterday when I’m tracking the status of phone with
local service partner (PRINCE COMMUNICATION, Ahlu
Wali
bulding,
Lalbagh,
Lucknow
226001).
<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
From the reception desk of Prince communication, they are still
saying that my phone
is in HO and pending to receive and once phone is received they let me know. When
I asked to prince communication if my phone is beyond repair or take this much
of time you should give me the replacement of phone or give standby then the
answer is “this is not the shop where will give you standby or replacement”….see
this is the way of dealing with customer who suffered with very very poor
services and response of Micromax.
Inspite of repeated communication on mails and two times had a
communication with Micromax customer support they only ask for the patience and
committed to resolve the issue on priority basis. …. My question is this is the
priority given by Micromax to customers??? How much the time frame decided for the repairs
of small electronic items?? In my case more than 2 months passed away and still
more to come…..
This is now ridiculous services which mentally harassed me which
forced me to go in consumer forum.
Reference : JOB SHEET NO: 13110638 AJAY SINGH (PRINCE COMMUNICATION, Ahlu
Wali
bulding,
Lalbagh,
Lucknow
226001) on 3rd Nov 14.
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:
1. Contact Number
2. Your Location
3. Service Center Address
4. Device Model
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