Micromax — Micromax Canvas Knight A350 Touch Screen Not working.

Address:

Mumbai City, Maharashtra

I have submited my phone to Service centre on 12/06/2015. after 4 days they sent to Delhi n give me new job sheet no that is W[protected]. my issues are. 1. Why it is kept at service centre for 4 days without any working...? 2. Phone is showing under process as confirmed from Customer Care No:[protected] 3. So why Micromax is taking 15-18 days time ? R u doing any research work or what ? I am very disappointed b`cuz I do most of the study work in my mobile. I required urgent solution of my issue. So kindly do the needful.