Micromax — Micromax - Micromax handset returned without rectifying after 2 month and had to be submitted for repair. UNACCEPTABLE SERVICE

Address:

Mumbai City, Maharashtra

Called customer helpline and had a word with Faizal he asked me to call again. Had purchased a MT 500 on 08/04/2014 and had submitted for repair on 02/02/2015 ---- old job sheet number W[protected], handset returned on 26/02/2015 but fault still remains 27/02/2014 ---- new job sheet number W[protected], resubmitted handset for repair and again they informed it will take 20-25 days for repair. imei number [protected], esn number [protected]b PROBLEM REPORTED 1) Data Communication for CDMA does not work. 2) Problem with headphone -- only one earpiece working. 3) Problem with Camera --- can't even take a simple picture, appears foggy. Not repaired Pathetic service, no response, no customer satisfaction. I can be reached on [protected]@yahoo.com or [protected].The Mobile was submitted in Mahavir electronics authorised service center for Micromax at Mulund west, near Railway station contact number 25911299, they are informing that the camera problem can not be repaired under warranty and are demanding charges for repair which is unacceptable as there is no physical damage which has occured.no replacement provided and there is no means to get an update or track progress Had sent a mail to customer service on 1st March 2015 still not received any response.Even after asking no escalation matrix provided.When checked with service center they informed me that they will still need 7 days which is not acceptable.Such a pathetic Company no response :(.Such a pathetic service, the mobile was submitted on 02/02/2015 and still is at service centre and I am informed that they are yet to receive the replacement part even after approximately 2 months