[Resolved]  Micromax — micromax mobile service

Hi,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

I have purchased Micromax Mad A94 mobile from Poorvika mobiles, Chennai on Jun’14 and mobile had one year warranty. Mid of Nov’14 I faced with problem of not booting and more battery heat. On 16th Nov’14 I given for service with PMW Cares, T Nagar Chennai who is authorized by Poorvika and Micromax. With continuous follow ups and repeated phone calls the mobile is not yet serviced and they are saying still problem is there and I have also verified with Micromax Customer Care is mentioning the mobile got repaired. PMW Cares they don’t know how handle the customer and no proper response or nor even courtesy to call a customer to give feedback on status on the service. With this forum request to get the mobile replaced or refund the money back.

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.