Micromax — Micromax S-300-Complaint | |||
Dear Sir /Madam, I have purchase micromax S300 from Alfa Stores on 04.04.2015. I started using the mobile from 06.04.2015 after receiving my new sim card. On 11.04.2015 in the afternoon time when i was talk with my relative from my mobile(S300) my screen suddenly gone white. I restarted my handset but it was still white. I call-up on sunday( 12.04.2015) on your customer care number [protected], but since it was holiday one has pick-up my call. After that call-up on 14.04.2015 on the same customer care no.[protected].i received the reply that there should be software problem and requested to visit micromax service centre. I visited the service centre which is situated at Virar East on 16.04.2015 and meet Mr. Prabu. He replied that there is problem related to display and have to surrender the handset for 10-15 days for display changing. I have denied for the same and call-up the micromax care centre. he reply that i have surrender the handset and there is no other option . I have raised the question to replace my handset since it only we days have happen that my new handset it showing this type of error. Request you to please revert for the same . Was this information helpful? | |||
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Micromax Informatics customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Today I received call from micromax they have given comment that they will resolve the issue. but on asking how much time it will take for reply there was no answer and communication was discontinued.
Reply
update:
This is with reference to my complaint No. 153747.2.2015 dated 17th April, 2015 and email send to Micromax Informatics Ltd dated 17th April, 2015 for my new brand Micromax mobile Handset S-300.
On 25th April 2015, Saturday I received a phone call at 1.00 pm afternoon from Micromax office Telephone number:[protected] and Mr.Varun was representing for Micromax Informatics Ltd.
Mr.Varun(Micromax Executive ) replied verbally to my above mention complaint, Mr.Varun told me that my Micromax Mobile Handset S-300 which is lying with Micromax Service Center -Franchisee Holder-M/s D.R.Telecom Situated at Borivali –West, Mumbai Under Job Sheet No.W[protected] with issue of Display will take lot of time for repairing as they don’t have the part to change .
Mr. Varun in continuation to the above verbal communication offer me a proposal they would like to replace my New brand Micromax Mobile Handset S-300 with New Brand Fresh piece of Micromax Mobile Handset A-106 at no extra-cost, but will not be given in retail outlet box pack condition which contain Charger, user manual, Ear Phone and are available at for sale in retail outlet, since I already have Charger, Ear phone for my Micromax Mobile Handset S-300. Mr.Varun also agreed that Micromax Mobile Handset A-106 will not be a repaired or second hand piece.
I replied to Mr. Varun asking him the configuration of Micromax Mobile Handset A-106 and was satisfied and given him my confirm on one condition that Micromax Handset A-106 will be given to me as per above mention offer made by Mr. Varun that it will be New Brand Fresh piece at no extra cost and also not repaired or second hand piece. Mr. Varun agreed to it and told me to collect the Micromax Mobile Handset A-106 from Micromax service centre after 7-8days and will confirm to me the date for collecting the Handset.
I requested to Mr. Varun for providing me email confirm for above offer, but Mr.Varun replied that our call is sufficient and can be consider as confirmation. Going further Mr. Varun told that I can email whole conversion on Email-ID of Micromax Informatics Ltd.
(Email-id service.[protected]@micromaxinfo.com;ccdesk.[protected]@micromaxinfo.com)
Since I am sending updated email to Micromax Informatics Ltd and consumer forum regarding all conversion held with their Executive on 25th April 2015, Saturday and consider there verbal confirm as final for replacement of my Micromax Mobile Handset S-300 with Micromax Mobile Handset A-106(Fresh Piece). Requesting Micromax Informatics Ltd to please intimate the conversion to their Micromax Service Centre for the same.
Thanking you,
Regards
Ganesh More
[protected].
This is with reference to my complaint No. 153747.2.2015 dated 17th April, 2015 and email send to Micromax Informatics Ltd dated 17th April, 2015 for my new brand Micromax mobile Handset S-300.
On 25th April 2015, Saturday I received a phone call at 1.00 pm afternoon from Micromax office Telephone number:[protected] and Mr.Varun was representing for Micromax Informatics Ltd.
Mr.Varun(Micromax Executive ) replied verbally to my above mention complaint, Mr.Varun told me that my Micromax Mobile Handset S-300 which is lying with Micromax Service Center -Franchisee Holder-M/s D.R.Telecom Situated at Borivali –West, Mumbai Under Job Sheet No.W[protected] with issue of Display will take lot of time for repairing as they don’t have the part to change .
Mr. Varun in continuation to the above verbal communication offer me a proposal they would like to replace my New brand Micromax Mobile Handset S-300 with New Brand Fresh piece of Micromax Mobile Handset A-106 at no extra-cost, but will not be given in retail outlet box pack condition which contain Charger, user manual, Ear Phone and are available at for sale in retail outlet, since I already have Charger, Ear phone for my Micromax Mobile Handset S-300. Mr.Varun also agreed that Micromax Mobile Handset A-106 will not be a repaired or second hand piece.
I replied to Mr. Varun asking him the configuration of Micromax Mobile Handset A-106 and was satisfied and given him my confirm on one condition that Micromax Handset A-106 will be given to me as per above mention offer made by Mr. Varun that it will be New Brand Fresh piece at no extra cost and also not repaired or second hand piece. Mr. Varun agreed to it and told me to collect the Micromax Mobile Handset A-106 from Micromax service centre after 7-8days and will confirm to me the date for collecting the Handset.
I requested to Mr. Varun for providing me email confirm for above offer, but Mr.Varun replied that our call is sufficient and can be consider as confirmation. Going further Mr. Varun told that I can email whole conversion on Email-ID of Micromax Informatics Ltd.
(Email-id service.[protected]@micromaxinfo.com;ccdesk.[protected]@micromaxinfo.com)
Since I am sending updated email to Micromax Informatics Ltd and consumer forum regarding all conversion held with their Executive on 25th April 2015, Saturday and consider there verbal confirm as final for replacement of my Micromax Mobile Handset S-300 with Micromax Mobile Handset A-106(Fresh Piece). Requesting Micromax Informatics Ltd to please intimate the conversion to their Micromax Service Centre for the same.
Thanking you,
Regards
Ganesh More
[protected].
UPDATE
This is with reference to my complaint No. 153747.2.2015 dated 17th April, 2015 and email send to Micromax Informatics Ltd dated 17th April, 2015 for my new brand Micromax mobile Handset S-300.
On 25th April 2015, Saturday I received a phone call at 1.00 pm afternoon from Micromax office Telephone number:[protected] and Mr.Varun was representing for Micromax Informatics Ltd.
Mr.Varun(Micromax Executive ) replied verbally to my above mention complaint, Mr.Varun told me that my Micromax Mobile Handset S-300 which is lying with Micromax Service Center -Franchisee Holder-M/s D.R.Telecom Situated at Borivali –West, Mumbai Under Job Sheet No.W[protected] with issue of Display will take lot of time for repairing as they don’t have the part to change .
Mr. Varun in continuation to the above verbal communication offer me a proposal they would like to replace my New brand Micromax Mobile Handset S-300 with New Brand Fresh piece of Micromax Mobile Handset A-106 at no extra-cost, but will not be given in retail outlet box pack condition which contain Charger, user manual, Ear Phone and are available at for sale in retail outlet, since I already have Charger, Ear phone for my Micromax Mobile Handset S-300. Mr.Varun also agreed that Micromax Mobile Handset A-106 will not be a repaired or second hand piece.
I replied to Mr. Varun asking him the configuration of Micromax Mobile Handset A-106 and was satisfied and given him my confirm on one condition that Micromax Handset A-106 will be given to me as per above mention offer made by Mr. Varun that it will be New Brand Fresh piece at no extra cost and also not repaired or second hand piece. Mr. Varun agreed to it and told me to collecting the Micromax Mobile Handset A-106 from Micromax service centre after 7-8days and will confirm to me the date for collect the Handset.
I requested to Mr. Varun for providing me email confirm for above offer, but Mr.Varun replied that our call is sufficient and can be consider as confirmation. Going further Mr. Varun told that I can email whole conversion on Email-ID of Micromax Informatics Ltd.
(Email-id service.[protected]@micromaxinfo.com;ccdesk.[protected]@micromaxinfo.com)
Since I am sending updated email to Micromax Informatics Ltd and consumer forum regarding all conversion held with their Executive on 25th April 2015, Saturday and consider there verbal confirm as final for replacement of my Micromax Mobile Handset S-300 with Micromax Mobile Handset A-106(Fresh Piece). Requesting Micromax Informatics Ltd to please intimate the conversion to their Micromax Service Centre for the same.
Thanking you,
Regards
Ganesh More
[protected].
This is with reference to my complaint No. 153747.2.2015 dated 17th April, 2015 and email send to Micromax Informatics Ltd dated 17th April, 2015 for my new brand Micromax mobile Handset S-300.
On 25th April 2015, Saturday I received a phone call at 1.00 pm afternoon from Micromax office Telephone number:[protected] and Mr.Varun was representing for Micromax Informatics Ltd.
Mr.Varun(Micromax Executive ) replied verbally to my above mention complaint, Mr.Varun told me that my Micromax Mobile Handset S-300 which is lying with Micromax Service Center -Franchisee Holder-M/s D.R.Telecom Situated at Borivali –West, Mumbai Under Job Sheet No.W[protected] with issue of Display will take lot of time for repairing as they don’t have the part to change .
Mr. Varun in continuation to the above verbal communication offer me a proposal they would like to replace my New brand Micromax Mobile Handset S-300 with New Brand Fresh piece of Micromax Mobile Handset A-106 at no extra-cost, but will not be given in retail outlet box pack condition which contain Charger, user manual, Ear Phone and are available at for sale in retail outlet, since I already have Charger, Ear phone for my Micromax Mobile Handset S-300. Mr.Varun also agreed that Micromax Mobile Handset A-106 will not be a repaired or second hand piece.
I replied to Mr. Varun asking him the configuration of Micromax Mobile Handset A-106 and was satisfied and given him my confirm on one condition that Micromax Handset A-106 will be given to me as per above mention offer made by Mr. Varun that it will be New Brand Fresh piece at no extra cost and also not repaired or second hand piece. Mr. Varun agreed to it and told me to collecting the Micromax Mobile Handset A-106 from Micromax service centre after 7-8days and will confirm to me the date for collect the Handset.
I requested to Mr. Varun for providing me email confirm for above offer, but Mr.Varun replied that our call is sufficient and can be consider as confirmation. Going further Mr. Varun told that I can email whole conversion on Email-ID of Micromax Informatics Ltd.
(Email-id service.[protected]@micromaxinfo.com;ccdesk.[protected]@micromaxinfo.com)
Since I am sending updated email to Micromax Informatics Ltd and consumer forum regarding all conversion held with their Executive on 25th April 2015, Saturday and consider there verbal confirm as final for replacement of my Micromax Mobile Handset S-300 with Micromax Mobile Handset A-106(Fresh Piece). Requesting Micromax Informatics Ltd to please intimate the conversion to their Micromax Service Centre for the same.
Thanking you,
Regards
Ganesh More
[protected].
Dear Sir,
Can i get update on my replacement handset ( NEW) A-106 to be collect from M/s D.R.telecom, borivali-west, mumbai.
I am following up regularly for this issue but, it seems micromax is undervaluing there customer, so that they cannot trust micromax for the future. 30 days and above from mobile purchase no one is willing to give feedback for such small issue.
on 12.05.2015 i called up Ms. Poonam from D.R.Telecom who is following up with micromax for my issue. she replied that there is no response receiving regarding this issue, which means micromax head office is not replying to the email send from service centre and there is delay for intimating the situation . which show that the company policy of working with other is not much good.
Pl. revert for the email with reply to all.
regards
Ganesh More
Can i get update on my replacement handset ( NEW) A-106 to be collect from M/s D.R.telecom, borivali-west, mumbai.
I am following up regularly for this issue but, it seems micromax is undervaluing there customer, so that they cannot trust micromax for the future. 30 days and above from mobile purchase no one is willing to give feedback for such small issue.
on 12.05.2015 i called up Ms. Poonam from D.R.Telecom who is following up with micromax for my issue. she replied that there is no response receiving regarding this issue, which means micromax head office is not replying to the email send from service centre and there is delay for intimating the situation . which show that the company policy of working with other is not much good.
Pl. revert for the email with reply to all.
regards
Ganesh More
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