[Resolved]  Micromax — Micromax Servicing Delay (Extremely)

Address:

Kolkata, West Bengal

On 4th Oct-2013, I had bought a MICROMAX-DOODLE-A111, It was running well, but in the month June-’14, I found DATA connection/USB port connection not taking place, but Phone set don’t have any other issues, In the 3rd week of July-’14, I found the “ON-OFF” switch is not working. But very sympathetically found on 2nd week of Aug-’14, Mobile set (battery) don’t take charge. So 14th Aug-’14, I went to a Micromax Service Centre, they did not respond me as the time was 5.30pm & told me to come within 5 pm. Later on 16th Aug-14, I reach the Service Centre at 4.25 pm again they told that the token issuance for the day is closed as they had taken too many set on that day. But after humble request concern person watch my set & informed me that it will be chargeable although it is within Warranty Period as there are some mechanical damage ( none except that service Centre person can see any mechanical damage) & rust inside the Phone & the amount will be Rs. 850/- & issue a coupon to me. Then after coming my turn as per coupon to deposit my set, the person who will take my set, she send the set to mechanic for details which had to be repaired. After that he informed me that the charges will be Rs.900/-. As I told her previous guy told another rate, after some discussion between them they informed me that they rate will be Rs.1350/-. I don’t know why the Rate Variation among the Service Centre People? After taking they set they told me that within a week they will call me after repairing the set. Within 4 days they call me that the phone is ready. After reaching there they informed me the wrong Spare Parts send from HO, so please wait one more week & they will call me. On 29th Aug-’14 they again call me as the phone is ready & collect the same from Service Centre. Again after reaching the Service Centre found phone is partially ready & not completely ready. Again they want 4 days’ time but from 4th Sept-’14 onwards main play is started. Whenever I goes there/call them every time they tell it will take 7-8 days more. 20 days already past but their 7-8days still not come. Still today also they are telling that I have to wait another 10-15 days. So please do the needful to release my harassment as well as my tension as my two family members already in hospitalization condition.