Micromax — Mobile handset (within warranty period) not repaired /replaced

Address:

Lucknow, Uttar Pradesh

Dear Micromax, You know this story (as I have personally told you many times over phone and mails) but I will narrate this to you again on this platform . I took my micromax handset model- Canvas color A120 for repair/replacement for a faulty touch screen to Price Communication, Lalbaug, Lucknow. Initially they said it will take 2 weeks (which was not the case) and after 2 weeks when I again enquired, they said they have sent my handset to the company as they could not repair it . I registered a complaint online with Micromax ( No N[protected]) on 21st May 2015 regarding the delay in service and to know the whereabouts of my handset. But unfortunately there was no proper action from their side on this matter. I was asked to wait for some more time (which I patiently did). After more than a month, on 29th June 2015, I mailed their customer service but again got the same old reply and a new complaint number (MMX[protected] the latest one) but no action . I mailed them back on 7th July 2015 but this time except an auto-confirmation mail, there was no prompt response on the status of my headset. I am having a very bad experience with this company which assures people 'Nothing like anything' experience. While marketing their product they advertise 12- month warranty which in reality translates to keeping their poor quality product with themselves (in the name of repair/replacement) for a year (till warranty ends) or more when a dissatisfied customer comes to them, hoping to get his/her mobile repaired. Stop this non-sense in the name of customer care when you don't care. I kindly request anybody who is listening and understands the mental harrassment a customer goes through, to resolve this problem as soon as possible. Thanks Anup