[Resolved]  Micromax Mobiles — Complaint against micromax service centre and micromax company

Address:

New Delhi, Delhi, 110059

Dear Sir/Madam, On 17th October 2015 I deposited my MMX Mobile Q331 (black & silver) at Micromax Service Centre in Uttam Nagar, New Delhi. M/s Shri Laxmi Enterprises, A-54 (FF) Gulab Bagh, Opp Metro Station, Pillar No.-750, New Delhi First day they told me they will return my mobile in 7 days, after 7 days I went there but they said they will return it on next week. After 2 weeks again I went there but they said will return it in next 7 days as your handset is new and we don’t have screen of this mobile, screen is coming from our Gurgaon Head Office. Pursuing with service center but I have got same response. After an month on 23rd Nov 2015 I have received message from MMX mentioning : “Dear Customer, your device deposited with us under jobsheet no. N[protected] has been repaired. Please collect it from the service center.” I called no of times (twice or thrice a day) on service center no[protected] but they told me same story it’s not repaired yet and when I said please connect with me one of your senior they always said his not in office or gone for meeting. After 35 days I went at their service center taking short leave from office but they have same answer. I called Micromax customer care and share my experience that I have with service center they told don’t worry sir we are arranging a call from our senior but I didn’t receive any call yet. Now it’s completed more than 42 days yet I haven’t receive my Mobile Q331 or any call or news about my mobile from Micromax service center and customer care both. I cannot explain poor, pathetic service rendered by Micromax Service Center and Micromax Company and how much I have suffered from it. I request you to register my complaint against the SHRI LAXMI ENTERPRISES AUTHORISED MICROMAX SERVICE CENTER, Uttam Nagar New Delhi. Customer job card number: N[protected] Jobsheet Date: 17/10/2015 Problem: 4904 Display black lines Service Center: M/s Shri Laxmi Enterprises, A-54 (FF) Gulab Bagh, Opp Metro Station, Pillar No.-750, New Delhi, Pin code-110059 Contact No.:[protected] TIN NO.: [protected] Please do needful asap. Raman Kumar Address:- B-662, Pkt-3, Dwarka, New Delhi. Email:- [protected]@gmail.com Mobile: [protected]