Micromax Mobiles — Delay in service.

Address:

Bangalore, Karnataka

I am Tarun kumar Dash and this is regarding the delay service of micromax service center in bangalore. I had some functional problem in the power and the volume up/dwn button and hence I submitted my phone to a micromax srevice center at jayanagr for repairing. It was on 4th April 2015 and I was assured that I shall get my phone repaired within 4-5 working days. They gave me a job-sheet receipt and I was done for the day. I waited for 6-7 days and then I called the service center number to verify the status. But they did not pick my call up and I had to reach them the very next day. I was told that my mobilr is undergoing some L2 level repairing and hence it may take one more week to come back. So, I came back and waited one more week. Even after that they did not pick my call and I had to go to the service center again regarding the status. Same thing as before was told and I was given a head-office number to call and mail-ID to get the ststus of the phone. I sent some mails to the mail-Id, but there was no regular response from them. Then I called that number on 4th May 2015 and some agent said the phone will take 2 weeks more to get repaired. He assured me that my phone is given to the operational team on a priority basis and I will get it very soon. I waitied for 2 weeks and I called back on 16th May 2015 to get the status. This time an agent named Kuldeep picked up the phone and said that the phone is undergoing repairing and it will take more 30 working days means more 1 and half months to be repaired. He also said that he will arrange a call back for me within 2 days, but that came out to be to be a fake promise. So, now I am at a stage where i don't know what happened to my phone, when will get iot back if in case they are planning to give it back to me. They are simply playing with me and giving me a new date each time I call. The service center at jayanagr is not receiving the call at all. Now I don't knoe what to do ? Below are the details of the service center and documents. ADDRESS OF SERVICE CENTER: M/s S3 Communications No 76/11-1 (Ff), Jayanagar, 3rd Block, Elephant Rock Road, Opposite Rr Gold Palace. Number[protected] my number:[protected] (Tarun Kumar Dash) job sheet number to track the phone status:[protected] Hoping that this will work for me.