Micromax Mobiles — Micromax A117

Address:	Gurgaon, Haryana
Website:	micromax

I had submitted my A117 mobile for repairs to Micromax Authorize dealer Cell 'Q' Communications Pvt. Ltd, in Bhandup(W), Mumbai on the 24 of June 2015, for the replacement of the circuit which the service centre said was burnt n they said had to be send to the company and to come back after 15 days. when i went to the centre after 15 days they said the set is not yet come from the company. After that I have been visiting the center almost every week it has been the same reply. I just got feed up and send a mail to the micromax company on 24th August 2015, and i received their complaint ticket id no 49966, saying that their micromax care team will get in touch with me. After that no reply from them. Again i send another mail to them on the 8th sept., their reply was the same the team will get in touch with me. then on the 9th Sept. they send me a mail saying that the set is ready, I should go and collect it from the service centre. When I went there they showed me a set which was completely damaged on the side casing of the mobile n the touch screen of that set was not working. When I complained this was not my set as mine was a new piece. They said they will send it back to the company and get the set fixed after that till date no news from the company even after sending them mails nor any news from the service centre when i call them regularly, they only say the set is not yet come from the company. Sir can you look into the matter and see if you can help me in anyway. The service center gave me a new job sheet no *W[protected]* Thanking you, Judith.