Micromax Mobiles — Motherboard Issue and SLA given of 45 days

Address:Mumbai City, Maharashtra

I would like to complaint about Micromax the phone company and its service centres. I purchased a Micromax Canvas Colours 2 A 120 on the 21/09/2014 from Moorya Enterprises located in Shop 3&4 Karan Shanti, Mira Road East Mumbai, Thane Maharashtra 401107 and it worked fine until the last 2 days when it’s getting RESTARTED on its own. I took it to the nearest Micromax service centre since my phone is under warranty to check the issue. I took it to the Micromax service centre named M/S Aastha Enterprises, C-315, second floor Shanti Shopping Centre, Opp Mira Road station East Mira Road Thane 401107. Contact –[protected] Mobile – [protected]. I took the phone on the 30th Jan, 2015 in the evening and after sitting for 2 hours I was informed there was a problem with the On/Off button and it is fixed. I checked the phone in the centre and it worked fine so I left. Not even 10 metres I walked and my phone RESTARTED again. My phone battery was low so I thought I need to charge it. I reached home recharged my phone however still my phone was restarting on its own. I took the phone the very next morning to the same Micromax service centre (Aastha Enterprises) and complained to which they checked the phone and stated that a Software upgrade is required. I asked them why they didn’t do it yesterday to which they had no answer. To be honest the engineers were not at all confident while answering me. I asked them will the problem be solved after upgrade to which again they dint have any answer. They said Sir lets see. By now I understood that this could be a Motherboard issue but I am no one to comment so I was ok for the Software upgrade. After sitting for 2 hours they said Sir even after software upgrade the phone is restarting so it’s a Motherboard issue and I will need to leave the phone. I was not surprised but I understand it’s an Electronic device and the Motherboard could have crashed. I was ok and asked how long will it take to which they said Sir there is no time. I again asked when will I get the phone and how long will it take to replace the motherboard to which a Supervisor (a lady) said Sir company says it can take up to 45 days as we do not have the Motherboard here and we will have to send it to Delhi to the company who will repair it and if they do not have the part they may replace the handset. I told her that 45 days is unacceptable and what will I do without a phone till then to which she was very cool and laughingly said Sir Mera phone bhi 2 months say repairing mein hai. I argued a lot that this is not fair and if any other micromax centres in Mumbai would have the motherboard to which she said that Sir Company does not give the motherboard to the service centre. I asked the cost of it and they said it will cost Rs 5000/- if I purchase it. I didn’t have a choice so I had to leave my phone and wait. On the other hand there was a gentlemen complaining about his handset which was given for repair to the same service centre 3 months ago and was called everyday saying it will come today and tomorrow. The handset was not repaired and neither had they returned the handset to the customer. I am also expecting the same from Micromax and the service centre to keep running for 3 to 4 months and I may or may not get my problem solved. Not what am I suppose to do without a phone which I purchased only few months ago. Shall I invest another Rs. 10000/- and purchase a new phone? This is very poor on micromax’s behalf and I would Strongly suggest to all those reading this NOT TO PURCHASE micromax phones as its better to buy another international brand where if you have a problem it can be fixed in 2 or 3 days. I have very angry and need some one to listen to me and look into the same. Ritesh –[protected].
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