[Resolved]  Micromax — Non receipt Of Mobile Submitted at Service Centre - Model Name - Micromax Canvas Fun A74

Address:

Bangalore, Karnataka

I had purchased a Micromax Canvas Fun A74 on 25th December, 2013 from Univercell in Bangalore. The system couldn't even work for 2 months and started giving trouble from February 2014 onwards. It is a faulty set and this has also been confirmed by the Micromax service center itself. It is utterly surprising that though this mobile was used just for calling purpose and was kept at only one place at home, but still then it turned out to be so much problematic ! Then it was given for repair but was returned without rectifying the defect. It was once again given for repair on 16th September, reference - Job sheet number :[protected]enclosed). Since the past 2 months we have been contacting the service center at Jayanagar, Bangalore but they are not giving any satisfactory response and they are saying that the phone has been sent to Head office, Delhi and they don't know when it will be repaired. They say that the status is - "Pending dispatch to technician". And they are suggesting me to contact the head office, Delhi at this number - [protected] which is not at all responding. Since the past 5 months I have not been able to use the phone. Now please let me know why is the status stuck at "Pending dispatch to technician" since such a long time ? This status signifies that the phone has not been sent to the technician yet !! Then what are they doing with my phone in head office ? As a customer, the minimal thing which I expect is at least a response from them regarding the status of my phone. But they are completely silent about it. I am totally disappointed with the service as there is no response from the Micromax team even after such inordinate delay.I need to know is this the level of customer service in Micromax, India? Kindly help me in getting either my phone back or in getting a replacement for my phone or refund. Name: ZUBI KIRAN TRIPATHY; Contact No: [protected]; Email id: zubi.[protected]@gmail.com