[Resolved]  Micromax — not received phone from Service Centre even after 2 months

Address:

Mumbai City, Maharashtra

Hi, This is Urvashi, I Had bought Micromax android phone A111 Canvas doodle last year. Battery of the phone was not working properly even before completion of 1 year of purchasing this phone. Phone needed frequent Charging but it was working at that time. So I went to your nearest Micromax service center @ Borivali i.e. D R Telecom on 6 May 2014. They checked battery and phone and told me that there is problem in battery & phone too. Battery need to be replaced and phone has shorting issue. I ordered for new battery for Rs. 1100/- and gave phone for servicing. D R Telecom told me that they will return my phone within 30 days. On 6 June 2014 (after 30 days), I went to D R Telecom to receive my phone but it was not ready. I again went there on 12 June 2014. I received phone only and not battery. I again went there on 14 June 2014. Battery had not come. I again went there on 19 June 2014 and finally received a battery. But when I went home n tried to start my phone, it was not working. Phone was getting auto restart every time. I went to D R Telecom again on 20 June 2014 (immediately next day). They checked my phone and said I again have to submit my phone for servicing again as it’s not working. As it was already 1 and a half month passed I wanted my phone back in a working condition soon. So I called Customer care of Micromax. Customer care executive said we will try to give your phone on urgent basis and consider this a special case. I called to customer care on 25 June. at that time executive said " You will get your phone after 15 working days from today" What does it mean? Why from 25 June just because I called on 25 June. And what if I haven't called than? I told executive to register my complaint to make servicing of my phone on urgent basis as I was told. I called customer care on 30 June again. They told they have forwarded my complaint. I again called customer care on 4 July 2014 (yesterday). They said there is no complaint registered from me and Told me to wait till 15 working days starting from 25 June 2014. It’s been 2 months from when I gave my phone to Micromax Service Center. And still there is no clear picture how much more time it will take to get my phone back. What’s the use of buying phone from Micromax where I can’t use it even for a year? I had gone at service centre for more than 7 times in last 2 months and called customer care also many times. D R Telecom phone no[protected], is never available. It’s either Busy, engage or there is no one to pick our call. This shows how important we are as a customer. This no is also on website. Executives at D R Telecom are also very rude sometime. It must be as almost every customer comes angry with a complaint. I had waited for 2 months for 1 phone. I had never experience such harassment. I want my phone back asap. Requesting you to reply and make a note of my complaint and help me getting my phone in working condition asap. Urvashi