Micromax — Not responding against faulty/defective handset micromax nitro A311

Address:

Kamrup Metropolitan, Assam

Dear Sir/Madam, I have purchased Micromax canvas nitro A311 vide IMEI NO [protected] ON 21ST JAN, 15 through Flipkart(WS Retail Services pvt ltd)& start using in May, 15.From the very begining the phone was Auto switch off problem at the time of calling(restart) & Hang problem. I was approch to your care service NETSOL ASSOCIATES, Rehabari, Guwahati on 17th Aug, 15 to resolve the issue vide job no[protected] dtd 17th Aug, 15 & after several request/reminder they have return back the phone on 8th sept, 15 with resolved the issue as per them they have changed the PCB to ractify the problem. But I am very sorry to say that the problem was not resolved & some more new problem mentioned below were found. 1.Phone has been restart freequently while calling. 2.while calling phone was disconnect & satteing menu automettacally dispalyed. 3.Vedeo was not properly working. 4.while calling unable to listen but call was not disconnect. 5.while calling phone was disconnect with massage like "Radio Off". 6.getting hot. Again I have went on 14th sept, 15 to them for the problem & thay have taken the phone with new job no[protected] & return back the phone on 17th sept, 15 without any ractification.again on 5th oct, 15 i have approch to them with same problem again they have open new job sheet vide no[protected]. Please note they have supposed to provide me one standby handset but inspite of waiting almoat 2 hrs they not provided any hand set for use which i have incurred huge monetary loos. Please not that I am not satisfiede with your product & care service even they not response properly.It is very difficult to connect them over telephone. You are requested to kindly look in to the matter & arrange to replace the phone at the earliest. Your early action in this regard is highly appriciated. WITH BEST REGARDS TAPAN SAMADDER [protected]