Micromax — Pathetic Customer Support for Canvas Knight A290

Address:

Faridabad, Haryana

I have had worst experience with Micromax Mobile Canvas Knight A290 Mobile (the hardware itself) and on top of it, pathetic Customer support. I bought this one not more than 4 months ago, and with in the first week itself, the Phone charging Point itself stopped working and the phone wasn't able to charge when plugged to the socket. They took approximately 15 days to fix this small issue. Few days later, a new issue popped up, where in, phone restarts itself automatically (most likely software problem). The phone was again given to Customer care . We gave the phone to customer support and they kept the phone for 30 days stating that a Job Sheet could not be generated . This Job sheet was not created for 20 days and when we followed up at the customer care they said they don't have the Phone Code to create the job sheet. The customer care guys gave us some contact number of " Amit Singh who sits in Gurgaon Office @ 85888135**" ( I can post the complete contact number of required) so that we can follow up with him so that a Job sheet gets created for customer care guys to start working on the phone. This person was ruthless over the phone and later started disconnecting the call when we tried chasing them up. This could be the PATHETIC, IDIOTIC, and WORST customer care support would ever get where a customer needs to chase various people in diffferent departments to get the job sheet created so that the phone gets fixed. So after a lot of struggle and chase we got the phone after 30 days (19-20 January 2015) and from last 2 days we are facing this same issue. The phone reboots on its own and non periodically. I am pissed off from the customer service and more over the hardware now. Does Micromax really Thrive for CUSTOMER Satisfaction? If yes, can i have somebody to look into this issue on PRIOITY Basis .