[Resolved]  Micromax — Phone in repairs for more than two months

Address:Thane, Maharashtra

Hi Team, I gave my phone in for repairs on 19/07/2014 for camera issues, still haven't received the phone back from Micro max service center in Vasai West. The phone came back once from repairs to the service center where camera issue was sorted however Service center didn't handover the phone as phone now developed issues with the TOUCH when it came back from repairs. Thus they sent the phone back to repairs. I bought this phone on the 31/06/2014 & only got to use it for 20 days & still haven't got the phone back from Micro max... This has broke my trust in Micro max as a mobile company & the Service provided to me is just not acceptable... please help Name: Roque Almeida JOB Reference NO: W[protected] Model: Micro max Canvas Knight A350 IMEI/ESN No: [protected]/[protected] Booked in repair: 19/07/2014 Rebooked: 21/08/2014 by repair center Contact No: [protected] email address: [protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
Micromax Informatics customer support has been notified about the posted complaint.
Sep 18, 2014
Updated by rockysgr8
I contacted the Micromax call center yesterday in the day.. The rep said it will take another 15 days to resolve the issue...
Then I got a call back from her manager who also said the same thing... They are not giving any commitment nor exchange of device.

75 days for a phone repair is a joke & completely unacceptable...
Complaint comments 

Comments

Hi Roque,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

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