Micromax — phone not repaired in 25 days

Address:

Allahabad, Uttar Pradesh

Dear Sir, I had purchased a micromax A88 phone online from snap deal. The imei no is [protected]/834. After two weeks its screen was malfunctioning. I went to service center to get repair . they kept the phone and told that it will take one week to get repaired. But even after two week when I approach them, they have no answer. So today finally I get back my mobile in same condition. So I request to please look into the matter seriously and suggest what should I do. The complaint no. was N[protected] date 10 oct 2013. Thanks & Regards ________________________________________ Pardeep Arora Dear Sir, May I know that how much time it will take exactly. Don’t you think that its too late as you have not provided any stand by set. Thanks & Regards ________________________________________ Pardeep Arora | Facality Manager | Mob: +91 [protected] | email: township.[protected]@hmel.in From: service superfone [mailto:service.[protected]@micromaxinfo.com] Sent: Tuesday, October 22, 2013 12:10 PM To: Township FM Subject: RE: worst services at sirsa Dear Valued Customer, Thank you for your Email, we would like to inform you that we have forwarded your mail to service team, we will get back to you shortly. Your complaint number is MMX[protected] For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number : [protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, MMX .SUPPORT From: Township FM [mailto:Township.[protected]@hmel.in] Sent: Monday, October 21, 2013 11:01 AM To: superfone Subject: FW: worst services at sirsa Dear Sir, Is there any progress? Thanks & Regards ________________________________________ Pardeep Arora | Facality Manager | Mob: +91 [protected] | email: township.[protected]@hmel.in From: Township FM Sent: Saturday, October 19, 2013 11:42 AM To: 'superfone' Subject: RE: worst services at sirsa Dear Sir, Yesterday I had given the mobile set for repair again at the same service center. The job sheet no is N[protected]. But I am not sure how much this mail will work to satisfy me about the services made by micromax. As when I approached at service center, I met with Mr. Harman and Mr. Sunil. According to them I had made a mistake by buying this product. Even after that I had made a mistake by writing a mail to you and like that . I think personally that there is no issue with micromax but you should teach your local service provider that how to deal with customers. if the customer is wrong even then they have no right to fight with them. I hope you will understand what I mean. And above all please confirm how much time it will take to resolve the issue with my phone. Waiting for prompt action and reply from your side asap. Thanks & Regards ________________________________________ Pardeep Arora | Facality Manager | Mob: +91 [protected] | email: township.[protected]@hmel.in From: superfone [mailto:service.[protected]@micromaxinfo.com] Sent: Friday, October 18, 2013 10:16 AM To: Township FM Subject: RE: worst services at sirsa Dear Valued Customer, Thank you for your Email, we would like to apologize for the inconvenience caused to you and request you to resubmit handset in service centre and share new jobsheet with us. For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, 'MMX SUPPORT' From: Township FM [mailto:Township.[protected]@hmel.in] Sent: 17 October 2013 15:11 To: [protected]@micromaxinfo.com Cc: [protected]@gmail.com Subject: worst services at sirsa Dear Sir, I had purchased a micromax A88 phone online from snap deal. The imei no is [protected]/834. After two weeks its screen was malfunctioning. I went to service center to get repair . they kept the phone and told that it will take one week to get repaired. But even after two week when I approach them, they have to answer. So today finally I get back my mobile in same condition. So I request to please look into the matter seriously and suggest what should I do. The complaint no. was N[protected] date 5 oct 2013. Thanks & Regards ________________________________________ Pardeep Arora