Micromax — PHONE'S MOTHERBOARD NOT REPLACED TILL 25DAYS AND NO RESPONSE IS BEEN GIVEN FROM SERVICE CENTRE.

Address:

Mumbai City, Maharashtra

Dear Sir, MOBILE NO:+91-[protected] / +91-[protected]. PHONE IMEI NO:[protected] & ESN NO:[protected]. I Ashok Bakhai had purchased an MicroMax Canvas Duet brand new phone on 28th September 2014 after just 1 month it started giving problems like applications didn't use to open, phone gets hanged, bluetooth not working etc. After going to the Service Centre and reporting them with the above problems (M/S V CARE MOBITRON 105, 1st FLOOR, RUPA PLAZA, JAWAHAR ROAD, OPP GHATKOPAR STATION, GHATKOPAR (E), MUMBAI-400077. TEL:[protected], MOB NO:[protected]) they upgraded the Software then too the problem has not been solved now again the phone has been given to your authorised service centre that is M/S V CARE MOBITRON. The service centre has given a Job Sheet No:W[protected]. Dated:05th November 2014. promising to change the phone's motherboard but it has passed 15days still the phone has not been repaired after regularly going to the service centre the people there do not reply and talk very roughly. The service centre people just claim that they have not received the part that is MOTHERBOARD from MicroMax and say us to talk with MicroMax. We are totally dissatisfied by the service provided. It has passed 15days and still the part has not been received by the Service Centre. If the service continues to be the same none of the people would recommend other users to buy MICROMAX MOBILE. We request you to Change our Phone at earliest and compensate with an New Phone taking in view with the Brand Image of the Company. I can't understand why does it take so long to just get an MOTHERBOARD replaced. If the Company hasn't have any Motherboard it should change the Phone and give us an Brand New Phone. After sending email's to MicroMax directly still the issue has not been solved. THANKS & REGARDS ASHOK BAKHAI