Micromax — Poor customer care service | |||
I have submitted my mobile to micromax service centre in Andheri (East) due to keypad and battery problem. Now after repairing they are not returning the battery and saying that the battery is with somebody named Nilesh who work in their service centre but he is absent from the office. I have visited three times and their excuse is same. Micromax job sheet no. W[protected] Was this information helpful? | |||
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Micromax Informatics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Complain No.: [protected]
Dear Sir / Madam,
I have submitted my Micromax Mobile (A-94) in your service center before 21 days (on 24th December 2014). But till date your executives is giving me only next date and next dates.
Please note that I purchased Micromax Mad (A-94) in the month of February 2014. It was absolutely working fine. But in the month of December 2014, its camera suddenly stopped working. I submitted my mobile to your Kalka Ji (New Delhi) service center (Job Sheet is attached) on 24 December 2014 and advised me to come after 7-10 days.
Regularly I am going to your service center but every time they are giving me next date. I don’t know why you are presenting so poor service. Even phone number of this service center not working. I asked to give me any alternate number or their personal number but they denied. I also requested them to give me my mobile for use in the meantime camera arrives at your service center. I suggested him to call me whenever you got camera from your Bangalore center and I will come on the same day. But they declined to do so.
I also lodged a customer care complain (No.[protected]) through telecom method. Can you please suggest me what I have to do. But definitely I will not refer any of my colleague to buy this micromax product only because of your very unsatisfactory & poor customer service response.
Please help me in the matter and arrange to give me my mobile back with working condition or if not I hope to get new mobile because it is still under Guarantee period and half of month has been passed without mobile.
Yogesh Kumar
[protected]@gmail.com
[protected] / [protected]
Dear Sir / Madam,
I have submitted my Micromax Mobile (A-94) in your service center before 21 days (on 24th December 2014). But till date your executives is giving me only next date and next dates.
Please note that I purchased Micromax Mad (A-94) in the month of February 2014. It was absolutely working fine. But in the month of December 2014, its camera suddenly stopped working. I submitted my mobile to your Kalka Ji (New Delhi) service center (Job Sheet is attached) on 24 December 2014 and advised me to come after 7-10 days.
Regularly I am going to your service center but every time they are giving me next date. I don’t know why you are presenting so poor service. Even phone number of this service center not working. I asked to give me any alternate number or their personal number but they denied. I also requested them to give me my mobile for use in the meantime camera arrives at your service center. I suggested him to call me whenever you got camera from your Bangalore center and I will come on the same day. But they declined to do so.
I also lodged a customer care complain (No.[protected]) through telecom method. Can you please suggest me what I have to do. But definitely I will not refer any of my colleague to buy this micromax product only because of your very unsatisfactory & poor customer service response.
Please help me in the matter and arrange to give me my mobile back with working condition or if not I hope to get new mobile because it is still under Guarantee period and half of month has been passed without mobile.
Yogesh Kumar
[protected]@gmail.com
[protected] / [protected]
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:
1. Contact Number
2. Your Location
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
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Team Micromax