Micromax — Poor customer service of micromax

Address:

New Delhi, Delhi

Dear Sir/Madam, I am writing to you to inform about the poor customer service experience I had with micromax. I had purchased a micromax datcard model no: SERMOB0446 and I was assured of timely after sale customer services. But to my utter dismay, my experience was the very opposite. This is the third time within warranty period I had sent the data card to Micromax service station for repairing. The guy at the service station checked the data card and told me there is some problem with it and it will either be replaced or repaired within 15 days. I submitted my data card in Micromax service station(Job sheet no :- N[protected]) M/S Shri Laxmi enterprises. A-54(FF), Gulab bagh, Opp Metro pillar No.-750, Uttam Nagar, Delhi-110059, Mobile no: - [protected] / [protected] on[protected] & till date they have not repaired my data card it’s been more than 3 months I just can’t understand what sort of a service is this. I had visited the service centre various times but they always tell me to come after 15 days I also registered a complaint with micromax service centre(Complaint No:-MMX[protected] even these guys are no less every time I call them they reply saying it will take 15 more days. Out of the 1 year warranty my data card has been in the service centre for more than four months (1 month previous time). Unsatisfied with the services of Micromax I am writing this complaint. I trust that you will pay heed to my situation and take necessary action within the appropriate time. Yours sincerely Jai Kumar Saini Mob: - +91-[protected] E-mail :- jai.[protected]@gmail.com