Micromax — Re-complaint

Address:

249408

Dear Sir,

This is as per your telephonic (Mob No.[protected]) discussion had on 08.11.2015 regarding the complaint raised by me regarding non-delivery of my LED TV from your service centre.

I have raised several complaints regarding this issue, from 12.10.2015, but so far neither from your service centre or from Micromax no positive results have been put forth .

Details of the complaint is mentioned in brief . Your product was delivered on 17.06.2015. and the TV stopped funtioning on dt.12.10.15 and on the same day I have contacted your Micromax coustomer care.

Micromax Service representative from( Bhudi Mata Khankal Haridwar ) visited our premises four days back and checked and found that the MotherBoard is not working .

And Second time visited our premises and repalced the motherboard but LED TV was not working and has taken the Micromax LED TV at his service centre on 17th and till now he has not returned the TV,

I have raced several complaints regarding the above matter, Hance i have left with no other option but to approch your good selves to resolve this issue at the earlist. As per your version you have stated to take the Job Card, but being a consumer we dont know what are the steps & rules to be taken .It is your service centre responsibility to give the Job card or any other relevant documents pertaining to the above complaint. Now I realize that I have made a great blunder to purchase this LED TV from your end .Also I like to state that I have a Panasonic TV and the same time of problem was faced by me and Panasonic representative resolved the issue within 3 days.This shows how much care they take for their consumers.

As per your instructions I am enclosing the Invoice copy of the above. Hence replace the TV or hand over the TV in good condition.

Your early action is awaited by warfooting.


Thanks & Regards

Bhupinder Singh
Mob:[protected]
E-Mail ID - [protected]@gmail.com

Encl: Invoice Copy