Micromax — Regarding :- mobile repairing

Address:

New Delhi, Delhi, 110086

I have purchased a micromax mobile a311 in november, 2015. After going fifteen day, there is many problem found in my mobile e. I. Mobile switch off any time, mobile hang, after some use mobile get high temperature etc.

On, 12 may, 2016 my mobile automatically restart again and again. Then, i go to service center (M/s b. R. Services, c-30, gf near sbi bank, lajpat nagar, part-2, new delhi), who take estimate time 4 to 5 week for mobile repair. After 23 days (On 06 may, 2016), i received my mobile after repairing.

After some time i seen my mobile software is wrong. My mobile is micromax a311 which in internal memory 16 gd. But, which software in this mobile is mircomax a310 which is shows memory 4-5 gb.

I again go to service center who take time 1 week for solve this problem.

Now, today (21 jun, 2016) there is no call from service center, when i call service center who take time 21 days again and when i trace my jobsheet who show as under:-

Dear customer, thanks for your query, we shall further be taking 21+ to deliver your repaired device. We are earnestly working towards resolving it asap and shall keep you informed.
We appreciate your patience and understanding.

For more info, please feel free to call the service center on below contact details:
Asc name: m/s aditya esolutions pvt. Ltd
Contact no: [protected]

This contact number [protected] is switch off and 41314151 is every time busy.

In this regard, i have faced many problem and want ask some questions. These are as under:-

(I) there is no facility of stand by mobile. Why?

(Ii) there is no facility of proper checking of mobile after repairing. Why?

(Iii) you are taking too much time for mobile repair. Why?

(Iv) your don't done work in time. Why?

(V) your are irritating to customer.


Kindly look and take appropriate action in this matter.

Thanking you


Tripal singh