[Resolved]  Micromax — Replaced with a lower specification phone

Address:

Gwalior, Madhya Pradesh

I had submitted my Micromax canvas A-77 to the service centre for rectification of a small problem i.e voice is not coming out from ear piece of the phone, they rectified it by replacing the part but then another problem occur, Network is not coming out in any of the SIM. I immediately inform this to the service centre personnel and they again deposited it (Job card No; N[protected] dated 02 Sep 14). On 05 Sep 14 the service centre personnel told me that sir we have done our best but nothing happens and now your phone needs software to be updated After that on 12 Sep 14 service centre personnel told me that sir we had updated the software but now your phone is not starting up and we think that there is somethin gone wrong with the hardware of phone, thus your phone need to be sent to company's main service centre NOIDA for repair. They gave another job card (Job card No: N[protected] dated 12 Sep 14). Now after depositing phone on 12 Sep 14 they sent the mobile to NOIDA on 27 Sep 14. Now Question arises Why they were keeping Mobile for 15 days when the can't do anything on it? After waiting for nearly three months on 29 Nov 14 service centre personnel told me that sir your mobile is rectified and came back from NOIDA and you can come and collect it. But when I saw the Mobile I was shocked it was not of mine. The service centre personnel told that sir "aapka mobile set repair nahi ho sakta hai isiliye company ne handset replace kar ke naya set Micrmax bolt A-71( IMEI No; [protected]) diya hai aur ye hi hai aapko lena parega". I was shocked to here that. How can Micromax replace my set with an old and used set (Micrmax bolt A-71 IMEI No; [protected]) of lower specification without even consulting me? TOTALLY UNACCEPTABLE. I want my set or if not then a brand new set of nearly same specification. Why not a legal action be initiated against the company for this stupid company's decision?